We strive to ensure your complete satisfaction with every purchase. Please review our policy regarding refunds, exchanges, and returns:
Refunds:
Refunds are only applicable to non-customized items and will be issued in the original form of payment.
Custom items are non-refundable unless the error is determined to be on our end, in which case, we will gladly offer a full refund or replacement.
Exchanges:
Exchanges are granted on a case-by-case basis for non-custom items.
To request an exchange, please contact our customer service team within 72 hours of delivery to report any issues or concerns.
Returns:
Returns for non-custom items are accepted within 7 days of delivery.
To initiate a return, please contact our customer service team within 72 hours of delivery to receive authorization and further instructions.
Conditions for Refunds, Exchanges, and Returns:
All items must be returned in their original condition, unused, and with all tags and packaging intact.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Claim Procedure:
Claims for exchanges or returns must be reported to our customer service team within 72 hours of delivery.
Please provide your order number, a description of the issue, and any relevant photographs to expedite the process.
Please Note:
We reserve the right to refuse refunds, exchanges, or returns if the items are deemed to be damaged due to misuse, neglect, or improper care.
Our goal is to address your concerns promptly and efficiently, ensuring your satisfaction with every interaction.
For inquiries or assistance regarding refunds, exchanges, or returns, please contact our customer service team at support@joykash.com Thank you for choosing JoyKash Customs. We appreciate your understanding and cooperation.